Made to order
Every Atikapu item is printed and sewn just for you after you place your order. Because of this, we can't accept returns or exchanges for change of mind, including ordering the wrong size. Please check the size chart on each product page before you order.

Damaged, faulty or incorrect items
If your item arrives misprinted, damaged, faulty or different from what you ordered, message us using the chat on our website within 30 days of receiving it. Include your order number (we may ask for a photo of the problem), and we'll send a free replacement or give you a full refund.

Lost parcels
If your parcel doesn't arrive, message us in the chat within 30 days of the estimated delivery date and we'll make it right.

Wrong address or unclaimed parcels
If a parcel is returned to us because the address was incomplete or the parcel wasn't collected, we'll contact you to confirm your address. Reshipping costs are paid by the customer.

Changing or cancelling an order
We can only change or cancel an order before it goes into production. Message us in the chat as soon as possible if you need to make a change.

How to reach us
The fastest way to reach us is the chat button in the bottom-right corner of our website. You can also email support@atikapu.com.

Your legal rights
Nothing in this policy limits your rights under the consumer laws of your country, such as the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or UK and EU consumer law.